The Fireplace, Haddington Covering; East Lothian, Edinburgh, Scottish Borders and Berwickshire.

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TERMS AND CONDITIONS

Terms of Business
All quotations and contracts of sale/installation made by us the Firm of The Fireplace a Division of Stonemoor Ltd. shall be deemed to incorporate the following terms and conditions, in any purchase and or installation made by us. No other agreement, reservation, promise, undertaking or understanding of any kind verbal or otherwise shall form part of or alter, vary, supersede or operate as a waiver to the stated terms of business unless expressly made or accepted by a Director in the Firm in writing.

1.) The products you have chose has been individually designed and will be made for you exclusively, customised to suit your particular requirements. This product will be made and supplied on a design and supply basis only unless otherwise stated in writing.
2.) As with all natural materials such as real timber, marble, slate and granite, minor markings or unusual grain patterns may show. These are not defects but parts of the natural character of the piece. Made to Measure Mantels are made using kiln dried wood. It is natural that minor shrinkage may occur. This very rarely occurs as the kiln drying procedures are monitored carefully.
3.) The costing and arrangements for installation is a strict transaction between the Fireplace and the client unless otherwise stated in a written contract involving any other firm or individuals.
4.) The Firm will not be held responsible for any third party or accept, any claims arising from damage, accidental or otherwise, after the completion of work inspection of all parts.
5.) Payment for all materials are payable on delivery unless otherwise stated. Installation costs are payable on the installation day. The Fireplace reserve the right to reserve payment in advance at their sole discretion.
6.) All deposits are non-refundable.
7.) The Firm of the Fireplace may introduce or recommend a company or individual. The Client is completely free to obtain quotations for work from any other source, individual or companies, at their discretion. All work arrangements and actions carried out by the said persons will be solely their responsibility.
8.) All items manufactured by others and supplied to the Firm of The Fireplace and passed or sold to the Client will be covered by the relevant manufacture's general guarantee (slate, marble and granite, being natural products, do not carry any form of guarantee).
9.) It is important to check all sizes detailed to insure they are correct. Your new fireplace will be made to measure. If there is any part that your feel unhappy about or are unsure about please contact us . Alterations must be made in writing and returned with your order confirmation form. Work will not commence until the confirmation form is returned signed and the deposit is received. The fireplace reserve the write to re-quote if acceptance is not received within 14 days.
10.) Gas appliances must be fitted by a Corgi Registered Engineer. The cost and arrangement for Gas installations are strictly between the Client and the Corgi Registered Engineer, not The Fireplace.
11.) Payment must be made in full on the final day of completion of our work. The Fireplace will charge £25.00 for every cheque returned by the bank for insufficient funds. If any legal action is brought by The Fireplace to collect monies, the Client will pay the face amount of the cheque plus interest there on at the rate of two per cent (2%) above base per month plus expenses incurred during collection.
12.) The Client should take all reasonable steps to ensure the safety, security of any furnishings, carpets, sofas etc. against any disruption caused by the installation. The Firm of The Fireplace will not be held responsible for any damage to the Clients property that is not secured and made safe from any works conducted.
13.) The client remains responsible for the disposal of any refuse or debris resulting from works conducted by the Firm.
14.) The Client will ensure reasonable access to the property to ensure installation within a mutually agreed time period.
15.) It is the Clients responsibility to insure the appliance receives regular maintenance.
16.) It is the Clients sole responsibly to ensure that all chimney work is conducted prior to installation of their new fireplace/appliance. The Company of The Fireplace will not be held responsible for any chimney work that has or has not been carried out.
17.) Chimneys must be swept and inspected prior to installation of any appliance by a competent person/persons and to the National Association of Chimney Sweeps Code of Practise Amended & Approved 1999 Standard.
18.) The Fireplace will not be held responsible for fitting any carpets/flooring before or after the installation of the Fireplace. Skirting Boards should also be removed prior to our installation and refitted by a competent tradesman after the installation is complete. The Fireplace will not refit skirting boards.
19.) The Firm of The Fireplace reserve the right to change fitting dates to accommodate situation out with our control.
20.) The Firm of The Fireplace will not be held responsible for any decoration being disturbed, marked or damaged during the installation of a new fireplace.
21.) In the event of any unforeseen structural problems after removal of any existing fireplace or opening of a chamber area etc. the Firm of The Fireplace reserve the right to access any such works, for additional costings whether by themselves or other designated parties. The Fireplace will not be held responsible for any delay incurred in the installation due to any events of this nature.


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